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YOUR ADVANTAGES WITH JOLLYKNITS
MADE ESPECIALLY FOR YOU
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STEP-BY-STEP GUIDE
Even if you don't have extensive knitting experience, my tutorials will guide you with clear and simple step-by-step instructions that will help you achieve impressive results. My aim is to ensure that you start your knitting projects not only successfully but also with confidence.
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IMPRESSIVE RESULTS
You will be thrilled by the admiring glances at your finished knitting project when you proudly wear it or give it as a gift. Your meticulous handiwork will not only be a true work of art for yourself, but also for others, attracting attention and recognition.
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PERSONAL SUPPORT
If you have any questions or concerns, I am there for you personally to ensure that you are always on the right track and can easily overcome any hurdle you face in your knitting projects. Your satisfaction and progress are important to me and I am ready to help and advise you whenever you need support.
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I AM JOLANDA SCHNEIDER
WHY KNIT?
In the midst of the constant rush, knitting allows me to find a moment of calm in which I concentrate fully on the simple interplay of stitches. It's almost therapeutic how I can knit away a piece of my worries and thoughts with every stitch. And then there is the joy when the work is finally finished. My designs are a melody of colours, textures and patterns that tell the stories of my thoughts and feelings.Want to know more about me? Then click on the button ABOUT ME.
Yours sincerely,
Jolanda Schneider
QUESTIONS & ANSWERS
When will I receive my order?
As soon as the payment process is complete, you will receive a confirmation email. This contains the direct link to your PDF instructions. No printed instructions will be sent.
Your instructions are also available in your customer account. This can be accessed via the ‘MY DOWNLOADS’ button at the top of the homepage of our online shop. However, you must be logged in for the button to be displayed.
I have not received a confirmation email !
Please check your computer's security settings as my email may be categorised as spam. Please also check your spam folder. Nothing? Then go directly to your CUSTOMER ACCOUNT and download the instructions under MY DOWNLOADS.
Can I find the knitting pattern in my customer account?
The instructions will be saved in your CUSTOMER ACCOUNT. To do this, go to the online shop, then select LOGIN in the top right-hand corner of the navigation bar. Then go to MY DOWNLOADS and download your instructions yourself.
I have lost the instructions. How do I get them back?
The instructions are also saved in your CUSTOMER ACCOUNT and you can download them at any time via MY DOWNLOADS.
Why can't I complete the order process?
Please empty the BROWSER ORDER and the CART and re-enter your order. Also try placing the order via another device (tablet, computer).
I can no longer log in to my customer account!
Our modern shop system no longer requires a password. You can simply log in with your e-mail address. You will then receive a 6-digit code as a text message on your mobile phone every time you visit our shop. Simply enter the code in the window displayed in our shop. And you are already in your customer account.
Where and how often can I download my manual?
In your customer account under MY DOWNLOADS you will see all the instructions you have purchased. You can download the instructions a maximum of 10 times. However, please always download all files IMMEDIATELY after your purchase. It may be that the instructions are no longer available at a later date. See also our legal information.
Can I give away the instructions or sell models?
Basically no. However, I offer various LICENSES that allow you to sell knitting patterns and models. Please contact me.
Can't find an answer to your question?
Then contact me directly. I will be happy to answer you within 24 hours. CONTACT